Client Agreement

New Direction Solutions Counselling provides the time and space for you to talk about your issues and explore difficult feelings and thoughts in a safe and supportive environment.  It is a collaborative process where we will work together to understand and recognise what are the possible options and outcomes for you.

I will be there for you to listen and work with you to gain insight how best to deal with specific problems, relationships, accept change and consider different ways of living.  Counselling is not an easy quick fix; it requires active participation and commitment to achieve the beneficial outcome.

Location

Room 35, 2^nd Floor, Royal Mail House, Terminus Terrace, Southampton, SO14 3FD

Please note there is no disabled access so is unsuitable for clients with mobility issues

Confidentiality

What you say or do during the counselling sessions is confidential. There are a few legal and ethical exceptions:

If I believe you are at risk of serious harm to yourself or others.

If you divulge serious criminal acts of terrorism, money laundering, child abuse

If I am instructed to do so by a court order

I receive professional supervision as part of my ongoing training to ensure I am working in an appropriate and effective way. I may discuss elements of our work to enhance my own development during which your anonymity will be maintained.

If you require further information about confidentiality please visit www.bacp.co.uk

Counselling Sessions and Payment

Typically a session will last 50 minutes and will be held on a weekly basis or fortnightly by agreement.

Clients are requested to arrive on time, although you will be welcome to wait in the lobby area on the ground floor if you are a few minutes early

The number of sessions are open ended, we will review progress toward your goals on a regular basis and you can decide to continue or come to a close when your needs are met as you choose.

Individual session fee : £50                            Couples/Relationship session Fee: £60

Payment is due either before or during  the session;  this may be made by cash, cheque or electronically via BACS. Unfortunately I am unable to accept bank cards at this time.

Counselling Sessions

Typically a session will last 50 minutes and be held on a weekly basis by agreement. Other arrangements can be considered. The number of sessions are open ended, we will review progress toward your desired outcomes on a regular basis and you can decide to continue or come to a close when your needs are met as you choose.

Individual Session fee £45                             Couples/Relationship session Fee: £60

Clients agree to give at least one full weeks’ notice of their intention to finish therapy. We will hold a final session in order to end well and ensure the client is in the best place.

Contact

Contact between sessions is not usual except for matters relating to arrange or cancel sessions, acknowledge receipt of fees etc  by phone, text or email.

Cancellation and Ending

Notice of holidays will be given as far in advance as possible by both counsellor and client.

Please notify me of cancellations asap via email, text or phone call. Sessions missed or cancelled with less than 24 hours notice may be charged for at the full session fee.

If you do not rebook or contact me within 3 days then I will assume that you have discontinued counselling and the session will then be made available to other clients.

Clients are requested to give at least one session notice prior to their intention to finish therapy. We will hold a final session in order to end well and ensure the client is in the best place.

General Data Protection Regulations

I hold and process your personal details and counselling notes on paper and digitally such as emails and contact information. When our work is finished I will permanently delete electronically held information such as email, telephone numbers, txt and instant messages etc within 30 days.

I retain will retain my notes and appointment bookings for six years as a professional requirement of my insurance cover. After this period I will destroy by burning or shredding.

I do not share your details or information with other third parties.

Please acknowledge your consent by signing below.

Client Printed Name                                                  Signature

___________________________                                         ___________________________

___________________________                                         ___________________________

Counsellor:  Mike Clark                                             ___________________________

Date:   ________________________